Bad Karma for AT&T and Verizon

The entrenched corruption in our political system couldn't happen without a correspondingly corrupt attitude in our corporate boardrooms.  The modern business PAC system started in the late 1970s, and I don't think it's a coincidence that corporate power began its (renewed) ascendence in the 1980s.  Bribery is bribery, even if it's legal.  And the accounting scandals we've seen in the last six or seven years, many of which involved telecommunications companies like Global Crossing and Worldcom, did not happen in a vacuum.  They happened because greed overtook the rule of law in both Congress and business.  And there will probably be new corporate scandals, since the problems haven't really been fixed (thank you Senator Lieberman).

Which brings me to net neutrality.  The telco companies are spending something along the lines of $100 million in lobbying and advertising to get national video franchising and control over the internet.  It has turned into a progressive fight, with Democrats and moderate Republicans protecting the internet against extreme right-wingers and astroturf groups.  Business reporters like to pretend that it's Google versus Verizon, but it's not.  This is a public outcry on behalf of net neutrality, and against phone and cable companies that we don't like.

I'm not sure what's going to happen in the Senate, but the telephone companies may have damaged themselves beyond repair in their overreach this session.  These companies are dogs with fleas, and the public is now wise to them.  It's not just Verizon's union-busting, or their censorship over the cell phone networks they do control.  It's not just their attempt to grab control of the internet and screw it up, or their obvious purchase of Republican Senators and Democratic and Republican House members.

It's more fundamental, a basic corruption of their corporate mission.  

There are two rather devastating portraits of the phone companies that came out recently.  This one, from Businessweek, is by far the most damaging.  The article is a damning look inside these goliath corporations.  Far from innovative and profitable companies seeking new approaches to communication, AT&T and Verizon are marketing-driven, clumsy, and monopolistic corporations afraid of the future.  They are constantly whining about the need to scale and aggressively merging with each other, but unlike the earlier AT&T monopoly which used its scale to build an incredible research laboratory churning out Nobel Prize after Nobel Prize, the newer and meaner AT&T/Verizon has virtually no R&D at all.

Will the telcos use their positions to bring more new ideas to consumers? For years technologists have talked about the possibilities opened up by combining television and high-speed Internet. But neither Verizon nor AT&T take advantage of that. Talk to them about what's next, and both companies bring up the possibility of providing weather and sports scores in a box on the TV screen. Not exactly radical. But it's what you'd expect from companies that are afraid of new technology.

That paucity of new ideas has led critics to think the telcos see their future not in developing better services but in extracting greater and greater tolls from anyone who wants to use their networks. Over the last few months AT&T in particular has managed to scare the heck out of technology companies by talking about charging Internet content providers such as Google Inc. (GOOG ) or YouTube for access to the customers on its new network. That's a logical plan for a company like AT&T, but it's probably not one that can be sustained forever.

I'm told that Businessweek was going to put this story on the cover in June, but buckled under pressure from Verizon CEO Ivan Seidenberg and toned down the content.  Seidenberg intervened because he didn't want the negative publicity during the hot legislative fight.  This is a rather remarkable revelation, since the article was primarily directed not at Verizon but at AT&T, Seidenberg's purported competitor.  Which means, of course, that there's collusion here, not competition, and the collusion is about ripping off the public.  It's also somewhat stunning that Business Week caved to pressure from the business side, but then, I'm a crazy blogger so what do I know about ethics.

It gets worse.

In the Milwaukee Journal Sentinel, Barry Orton shows that it's not just that these companies want to eviscerate net neutrality.  That's only one part of the bill.  The other is about video franchising, which allows telcos to sell cable and compete with the likes of Comcast.  That's not so bad in itself, but AT&T is also preparing to do some major league redlining.

In fact, AT&T has already told Wall Street that it does not intend to serve everyone with its network improvements, dubbed Project Lightspeed.

As USA Today reported in May: "During a slide show for analysts, SBC (now AT&T) said it planned to focus almost exclusively on affluent neighborhoods. SBC broke out its deployment plans by customer spending levels: It boasted that Lightspeed would be available to 90% of its 'high-value' customers - those who spend $160 to $200 a month on telecom and entertainment services - and 70% of its 'medium-value' customers, who spend $110 to $160 a month.

"SBC noted that less than 5% of Lightspeed's deployment would be in 'low-value' neighborhoods - places where people spend less than $110 a month."

I'm tired of the no accountability culture of Washington, DC.  If you are a lobbyist for a telecommunications company, what these companies do is now your responsibility.  Tom Daschle, for instance, is working at Alston and Bird, a well-known law firm that lobbies for telecommunications companies like Verizon.  Good luck in 2008, Senator.  There are others, a lot of others, and I know that people are keeping lists of who's been naughty and who's been nice.

As a side note, I must say I'm glad the telecom companies hired so many Democrats to run their PR campaign.  At least in this case the horrible messaging and tactics of the insider Democratic incompetents worked for the public this time.  Maybe that's the magic formula - hire Democratic consultants to run Republican campaigns.

Anyway, back to the main point.  I have no objection to lobbying, and I don't mind the practice of hiring advocates for one's cause.  What is morally obnoxious about these companies is their combination of bad faith, dishonesty, and greed.  They don't keep their word, their rhetoric doesn't match their behavior, they threaten lawmakers with bad PR and PACs, and they ladle oodles of cash into nonprofits that come very close to pet projects.

I encourage lobbyists and corporate executives at this point to reflect on the status of their profession.  It is not your job to lie for your client, or to allow your client to make commitments you know they will not make good on.  Executives should not be in the business of using rhetoric that isn't true, or failing to follow through on commitments.  Actions have consequences, and while it has been a nice long ride since the 1980s for corporate lobbyists, that time is coming to an end.

The system is breaking down.  You can see it in the electricity blackouts across the country, in the outcry for net neutrality, in the defeat of Ralph Reed for corruption, in the anger at the Terry Schiavo situation, and in the sour mood that is manifesting itself in Connecticut.  Americans don't like what's happened, and are looking around for a different way of doing politics.  It is long past time for ethical behavior to reassert itself in boardrooms and in Congress.  

My advice to the telecom companies is to walk away from this fight, and come back with a more reasonable proposal next Congress.  Stop the ads.  Stop the lies.  I don't have much faith in their willingness to do this, but then, neither do the American people.  And they should be scared of that, very scared.  Excess profits tax anyone?



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Re: Bad Karma for AT&T and Verizon (none / 0)

Matt, corporate power did not "begin its ascendancy in the 1980s."   It has existed since the 1870s.  It has just ebbed and flowed.  Before the breakup the old Ma Bell was legendary.  Standard Oil Trust?  Ever hear of that?  The Southern Pacific Railroad once controlled the CA legislature almost completely.  Before the direct election of Senators many state legislatures just picked the corporate choice.  That's why the reform was needed.

Corporate power ebbed during the Depression and was subdued during WWII and in the immediate post-war period as the country banded together to fight and then rebuild.  But it has been worse than it is now, much worse.  That is not to say it isn't bad and shouldn't be fought, but it isn't exactly new.


by Mimikatz on Wed Jul 26, 2006 at 01:55:56 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

My mistake.  I fixed the phrase.


by Matt Stoller on Wed Jul 26, 2006 at 02:44:07 PM EST
[ Parent ]

Re: Bad Karma for AT&T and Verizon (none / 0)

Actually, corporate power has existed since the 1790's under the nuturing of arch-Federalist (i.e. Republican) Alexander Hamilton.


With Democrats Lieberman goes for the jugular. With Republicans he goes for the lips.
by Sitkah on Wed Jul 26, 2006 at 03:07:52 PM EST
[ Parent ]

Re: Bad Karma for AT&T and Verizon (none / 0)

Good point mimikatz.  PACs are bad but prior to the passage of the campaign laws creating them, members of Congress could receive cash donations from corporations and lobbyists and there were no limits or reporting requirements.  There was no guarantee that money was being used for campaigns and no one had any idea how much money was being given to members of Congress, in what form or how it was being used.  Our current system is legalized bribery and needs to be reformed but at least it is all out in the open.  


by John Mills on Wed Jul 26, 2006 at 09:27:06 PM EST
[ Parent ]

AT&T should be broken up, again. (none / 0)

If AT&T's internet division were divided into a hundred smaller companies, then each of those companies would want Net Neutrality. Because they would have to cooperate with each other.


by EricJaffa on Wed Jul 26, 2006 at 02:03:47 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

holy crap. take the entire front page why don't ya.


by Lucas O'Connor on Wed Jul 26, 2006 at 02:09:24 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

Tom Daschle, for instance, is working at Alston and Bird, a well-known law firm that lobbies for telecommunications companies like Verizon.  Good luck in 2008, Senator.

Tom Not-So-Terrific worked for them and other corps like Citibank when he was a senator. And at least a couple dozen NeoDem senators still do....


With Democrats Lieberman goes for the jugular. With Republicans he goes for the lips.
by Sitkah on Wed Jul 26, 2006 at 02:59:10 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

Matt -

Thanks for this post - especially adding the part about the Business Week article.  Generally, I've found Business Week to be fair in reporting business related news (unlike, say, Forbes, which is run by someone who seems like a spoiled rich kid who's always crying he has to pay taxes on his fortune.)

I do the the progressive movement can learn from articles written in Business Week (and another publication, Crains' New York).  I don't believe everything I read in these publications, but, when they do comment on "progressive" issues in a business publication, it gives the progressive movement more ammunition for our fight.


by dannynyc on Wed Jul 26, 2006 at 04:05:01 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

BusinessWeek has also had some great articles about income inequality over the years.

Not sure how they do it, but they're a major business publication that has quite high journalistic standards


by dantheman on Wed Jul 26, 2006 at 04:19:52 PM EST
[ Parent ]

Re: Bad Karma for AT&T and Verizon (none / 0)

Far from innovative and profitable companies seeking new approaches to communication, AT&T and Verizon are marketing-driven, clumsy, and monopolistic corporations afraid of the future.

Booyah. This is the drum to beat. As per Doc  Searls:

"Broadband" is like "long distance": just another name for transient scarcity.  We want our Net to be as fast, accessible and unrestricted as a hard drive.  (And in time even that analogy will seem too slow.) The only way that will happen is if the Net becomes ubiquitous infrastructure -- something which, in a practical sense, nobody owns, everybody can use and anybody can improve.

There is infinitely more business in making that happen, and using the results, than Congress can ever protect for the carriers alone.

The rest of corporate america/the "business" consensus should turn against this crap. It's impeding economic and cultural growth on many fronts just to protect legacy business models.


Me | My Work | Future Majority
by Josh Koenig on Wed Jul 26, 2006 at 04:48:45 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

Matt- I work with an organization against net neutrality and am puzzled by the latest news coming from Microsoft. If net neutrality is such an obvious positive for consumers, why is pro-neutrality Microsoft refusing to "prepare a report analyzing the business and economic rationale, regulatory impacts, legal liabilities and any effects on product development and customers." In the Reuters article Microsoft opposes Net neutrality plan on its proxy, Tom Borelli, a portfolio manager at the Free Enterprise Action Fund, which owns stock in companies on both sides of the debate, including Microsoft, asks "What are they afraid of? If they have thought this through and they know what they're doing, what's wrong with a report to your shareholders explaining your rationale?" Could it be that net neutrality is a good deal for companies like Microsoft and Google, but not such a good deal for consumers?
by NetCompetition1 on Wed Jul 26, 2006 at 05:48:22 PM EST

Re: Bad Karma for AT&T and Verizon (none / 0)

Could it be that net neutrality is a good deal for companies like Microsoft and Google, but not such a good deal for consumers?

There are many many possible explanations for this action.  Not being familiar with Microsoft's internal dynamics, I can't speak to their corporate governance decisions.

Net neutrality, which was enforceable until the summer of 2005, was a pretty good deal for those of us who like the, you know, internet.


by Matt Stoller on Wed Jul 26, 2006 at 06:26:58 PM EST
[ Parent ]

Re: Bad Karma for AT&T and Verizon (none / 0)

I'm not familair with Microsoft's internal dynamics either, but it would seem rather logical that if they havve extensively studied the issue and are confident that net neutrality is in the best interests of the company that they could provde a justification to their shareholders, in theory the people they are working for. In addition, what do you make of the Brix Study cnet article on the decline in the quality of VOIP service? Could it be as they say that there is too much data going through the same pipe and that packets actually need to be differentiated and prioritized? It seems to me that there is a difference between a text email and VOIP, IPTV , or on the far extreme the example of a doctor performing surgery using the internet from a offsite location. Shouldn't those packets be prioritized?
by NetCompetition1 on Wed Jul 26, 2006 at 07:43:32 PM EST
[ Parent ]

Re: (none / 0)

"I'm not familair with Microsoft's internal dynamics either, but it would seem rather logical that if they havve extensively studied the issue and are confident that net neutrality is in the best interests of the company that they could provde a justification to their shareholders, in theory the people they are working for.

According to a CNet article, Microsoft is a clear winner in the IPTV area where they are closely tied to AT&T:

AT&T, the largest phone company in the United States, is preparing to launch what will be the biggest deployment of IPTV to date. As the company moves from a small controlled release of the service in San Antonio to widespread deployment in 20 cities by the end of the year, all eyes will be on Ma Bell and Microsoft, which developed the software enabling the new service.

On the other hand, Microsoft may want to use the new IPTV settop box to allow people to download the newest version of the XBox, thereby saving people money (they don't have to buy a new box every other year). But, AT&T may want to ask Microsoft for a little extra money, seeing that those multiplayer games use bandwidth. In which case Microsoft is a clear loser (not to mention the lawsuits involved when other companies want their game consoles on the settop box).

"In addition, what do you make of the Brix Study cnet article on the decline in the quality of VOIP service?"

I could not find the study mentioned, only the results. I did see this on the Brix website:

Brix Networks' seamlessly integrated hardware and software products -- collectively called the Brix System -- are strategic service assurance solutions that proactively monitor IP service and application quality. Network operators use the Brix System to guarantee the successful launch and ongoing, profitable operation of their various IP services, including VoIP, IPTV, and VPNs.

Looks like Brix is a winner in the IPTV area. It is not in their interest to say anything negative about the legislation in question.

"Could it be as they say that there is too much data going through the same pipe and that packets actually need to be differentiated and prioritized?"

Your original Cnet article answers this question:

Many Internet companies offering voice services, such as EarthLink, Vonage, Google and Yahoo, are opposed to allowing phone companies or cable operators, which own the underlying broadband networks, to prioritize traffic in order to improve call quality. They fear that network operators will abuse their power by charging unreasonably high fees and eventually squeeze out competing traffic.

"It seems to me that there is a difference between a text email and VOIP, IPTV , or on the far extreme the example of a doctor performing surgery using the internet from a offsite location. Shouldn't those packets be prioritized?"

You're correct. The doctor example is extreme to say the least.

My best guess is that the all content providers would have no problem prioritizing packets if the prioritization were equal for all providers. However, that is exactly the opposite of what the telco/cable companies want to do.


by OkieBlog on Thu Jul 27, 2006 at 02:16:34 PM EST
[ Parent ]

Re: Bad Karma for AT&T and Verizon (none / 0)

Net neutrality, which was enforceable until the summer of 2005, was a pretty good deal for those of us who like the, you know, internet.

Nope, not true. DSL had an open access requirement until it was re-classified according to the same regulations as cable Internet access, but cable has never had one. And "open access" isn't the same as "net neutrality" as the latter term is defined in the Markey, Snowe-Dorgan, and similar bills.

There has never been a law in the United States prohibiting tiered service over any part of the Internet, and there has never been a law dictating packet forward practices. "Net Neutrality" as embodied in the actual bills is virgin regulatory territory.

If you're going to call the people on the other side of this issue crooks and liars, and spout off about "karma", hadn't you better try at least a little to tone down your hysterical hyperbole and get at least somewhere close to the facts of this issue?

The owner of this blog, Jerome Armstrong, had to sign a consent decree and pay a fine on account of his stock swindling activities, so I don't expect the highest ethical standard here, but seeing this kind of carrying-on is beyond funny.


by bubbadude on Wed Jul 26, 2006 at 11:55:15 PM EST
[ Parent ]

Re: Bad Karma for AT&T and Verizon (none / 0)

   If the Phone Companies are against Net Neutrality that can only mean one thing it's something we can't afford to lose. Having done business with Verizon I wouldn't trust anything they say. I found them to be  a Company that doesn't have a clue at how to take care of it's customers. Verizon 's marketing arm is a criminal nuisance and should be reigned in by somebody.
   It's obvious Verizon is about one thing and one thing only extravagant Executive compensation at the expense of everyone.
by Blutodog on Wed Jul 26, 2006 at 06:11:40 PM EST

Why support Reverse Robin Hood Effect? (none / 0)

Matt,

Have you thought through the "Reverse Robin Hood effect" of your net neutrality position? NN is basically asking for average pricing. Have you thought through what this means in real life for the Democratic base? It means that those individuals that use the least bandwidth, like the elderly on fixed income, pay a higher average price because they are subsidizing those with higher incomes that can afford HD and  high-end equipment that enables use of the most bandwidth. That's the practical effect of average pricing, is it not?

I find it ironic, that many Democrats have let their knee-jerk anti-business reaction cloud their judgement on a basic Democatic value, that public policy should not be regressive, redistributing wealth from the less advantaged to the more advantaged.

Why is this good for the Democratic base? Is it good for the Democratic base because the ends justify the means? Does fundraising from silicon valley for NN to win in November, trump core traditional Democratic values of looking out for the little guy? Why not allow the flexiblity for lower priced market alternatives for those who don't need as much bandwidth and cannot afford what high bandwidth users demand? See this link for more: http://www.precursorblog.com/node/121

Matt, I admire your passion, I am just trying to understand what value foundation that passion stands on.
 


by Scott Cleland on Thu Jul 27, 2006 at 10:56:47 AM EST

You're making his head hurt (none / 0)

Aw, Scott, you're not supposed to bring an actual policy dimension into this discussion, that's no fun at all.


by bubbadude on Fri Jul 28, 2006 at 04:30:06 AM EST
[ Parent ]

Re: Why support Reverse Robin Hood Effect? (none / 0)

There's already a pricing system based on bandwidth, Scott. Google buys more bandwidth than a small business.
by Matt Stoller on Fri Jul 28, 2006 at 07:12:03 PM EST
[ Parent ]

Re: Why support Reverse Robin Hood Effect? (none / 0)

He was talking about the last mile, Matt. That's where the little grannies who only use their tubes to send pictures of their cats to their grandchildren (and might like to do a little VoIP to actually talk to the little ones) subsidize their neighbors who download massive files from Google Video. Your law says that Granny has to upgrade her bandwidth to get better QoS, even though Google benefits more from her buying a faster tube than she does.

This network stuff is sometimes more complicated than "them telcos got bad karma, man; pass me the bong." It's like, all shared and stuff.


by bubbadude on Sat Jul 29, 2006 at 06:23:37 AM EST
[ Parent ]


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