respectfully, why does there have to be a fight? it sounds like some offices did better than others locally and centrally there were huge problems that put enormous strain on both human and object resources.

both POV seem valid and both seem GCI's fault:

1. centrally, GCI was short-sighted and foolish not to prepare and create the infrastructute to better handle payroll. this applies to both personnel and equipment.
   
2. at an office level, GCI failed by not devoting reasonable training and information on how to complete the paperwork and why it needed to be completed in a particular way.

more importantly, this seems like one of the forest/trees issues from the outside - both issues spring from the more malignant GCI viewpoint that motivated and committed volunteers and employees are chattel to be treated with limited attention, no forethought, and apparently no respect.

or am i missing something?