Canadian ISP Degrades Vonage
by Matt Stoller, Mon Jun 19, 2006 at 04:30:10 PM EDT
Shaw Communications and its Canada-based cable MSO subsidiary have filed a series of court documents that aim to "set to record straight" regarding a "Quality of Service Enhancement" package being offered to Vonage customers and customers of other third-party VoIP services that leverage the public Internet.
The documents, filed in the Alberta Court of Queen's Bench in Calgary, note that Shaw's IP-based phone service is offered over the operator's QoS-enabled, managed network, while Vonage's service travels the public Internet and is open to packet delays and other "inherent limitations."
Shaw reiterated that its high-speed data customers who also use the Vonage service can take the QoS Enhancement service on a completely optional basis. The enhancement runs $10 per month.
Vonage has previously complained of the tactic, referring to it as a "thinly-veiled VoIP tax," and has since requested that the Canadian Radio-Television & Telecommunications Commission step in to investigate the matter.
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